Why do we collect, hold, use and disclose personal information?
The main reason we collect, use, hold and disclose personal information is so we can service your registration and use of the Alkira Software client application to:
- Confirm your identity;
- Make the web easier for you to use by not having to enter information more than once;
- Help us customize content most relevant to you;
- Communicate with you on an ongoing basis;
- Seek your feedback on improving the application; and
- Notify you about important news concerning Alkira, including new products and services, product updates and technical support issues, and special offers we think you may be interested in.
How do we collect personal information?
We collect personal information directly from you.
How do we hold personal information?
The personal information we hold is stored electronically in Microsoft cloud servers (Azure) and in paper files, secured by us at our registered office. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption technology when collecting or transferring sensitive data.
Who do we disclose your personal information to, and why?
Sometimes we may disclose your personal information to organisations outside Alkira Software. This would be to allow them to offer you appropriate products and services. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.
Do we disclose personal information overseas?
No, we do not disclose personal information to recipients located outside Australia. We may disclose anonymised or aggregated forms of usage data to our international clients.
Do we use or disclose personal information for marketing?
We may use your personal information to offer you opportunities in other products and services that we believe may interest you. We will not do this if you tell us not to. If you don’t want to receive marketing offers, please contact us as described below.
Access to and correction of personal information
You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us as described below.
Why do we collect, hold, use and disclose usage information?
We use this information to improve the content and navigation features of our software. Anonymised or aggregated forms of this data may be used to identify future features and functions to develop our software and provide better customer service. We do analyse some of our web services, such as Demos and Downloads, at the individual level in order to improve the quality of those offerings and to better tailor our marketing to our customer needs. In general, web analysis data is not used to identify you personally.