Frequently Asked Questions

FAQ2018-07-26T04:46:36+00:00

Alkira for Android

At Alkira, we are continually improving our product. On your Android device, it is recommended that you enable automatic Google Play Store updates so that you receive any updates to our app.

To check if automatic updates are enabled for all apps on your device:

  1. Open Google Play Store App on your device.
  2. Tap on the Menu option on the top left corner of the screen.
  3. Tap on Settings.
  4. Under General Settings, tap on ‘Auto-update’ apps. The prompt will display three options here.  Make sure the appropriate option to Auto-update apps is selected.

To check the Alkira app is being automatically updated:

  1. Check that all apps are being updated as described in the previous step.
  2. Open Google Play Store App on your device.
  3. Tap on Menu option on the top left corner of the screen.
  4. Tap on My Apps and Games.
  5. Under Installed Tab, tap on the Alkira app.
  6. Tap on More option on the top right corner of the App Home Screen.
  7. Make sure the ‘Auto update‘ option is checked.

For Alkira to be fully functional please ensure that you have allowed access to the microphone, speech recognition, and location usage. On your Android device you can check this by following these steps:

  1. Open Settings, choose App and tap on the Alkira app.
  2. Tap App Permissions on the App Info screen.
  3. Ensure all of the permissions are enabled.

Alkira for iOS

At Alkira, we are continually improving our product. On your Apple device, It is recommended that you enable automatic App Store updates so that you receive any updates to our app. You can enable this by navigating to Settings and selecting “iTunes & App Store” and ensuring that the “Updates” option is enabled.

For Alkira to be fully functional please ensure that you have allowed access to the microphone, speech recognition, and location usage. On your Apple device you can check this by going to Settings and selecting the Alkira App, and then ensuring that each permission is enabled.

Alkira for Windows

At Alkira, we are continually improving our product. It is recommended that you enable automatic updates so that you receive any updates to our app.

When you install Alkira for Windows, automatic updates will be enabled by default.  To check they are enabled follow these steps:

  1. From Alkira’s Start Page, choose Settings.
  2. Choose System.
  3. Set the Automatic Updates setting to Yes.

Yes, follow these steps:

  1. From Alkira’s Start Page, choose Settings.
  2. Choose System.
  3. Set the Run on System Startup setting to No.

Content Providers

Yes, we have a dedicated environment we use for this purpose. To switch your version of Alkira into UAT or staging mode, please follow these steps:

  1. From Alkira’s Start Page, choose Settings.
  2. Choose System.
  3. Choose Developer Settings.
  4. Enter the password supplied to you by your Alkira account manager.
  5. Choose the DevMode option.
  6. Set it the value 2, or an alternative value supplied by your Alkira account manager.
  7. Close and restart the Alkira application after making this change for the change to take effect.